Orders & Payment
What payment methods are accepted?
All orders are processed through secure online payment methods.
Do you offer cash on delivery?
No. All purchases are completed online.
Can I modify or cancel my order after placing it?
Orders are processed promptly. Modification or cancellation may not be possible once confirmed. For urgent requests, contact customerservice@theash.world.
Will I receive an order confirmation?
Yes. A confirmation email will be sent once your order is successfully placed.
Shipping & Delivery
Where do you deliver?
Delivery is available across Egypt. For international order, please contact info@theash.world
How long does delivery take?
Orders are typically delivered within 5 to 7 business days, depending on your location. During peak periods, delivery may take a little longer than usual
How can I track my order?
Once your order is dispatched, you will receive tracking details from our logistics provider.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unworn, unused, and returned in their original condition with all tags and packaging intact.
How do I request a return or exchange?
To request a return or exchange, contact our Customer Care team at customerservice@theash.world within 30 days of receiving your order.
How long does it take to process a refund?
Once your return has been inspected and approved, your refund will be issued to the original payment method within 14 days.
Care & Longevity
How should I care for my garments?
Each item includes specific care instructions. Proper care ensures longevity and maintains the intended structure and finish.
Will garments maintain their quality over time?
Yes, when cared for properly. Products are designed for long-term use, not short-term wear.
Client Care
How can I contact you?
For any inquiries, please contact: customerservice@theash.world
When can I expect a response?
All inquiries are handled promptly.
