Orders are processed within 1–2 business days. Once dispatched, delivery timelines vary based on destination.

Shipping confirmation and tracking details will be shared once your order has been dispatched.

Orders are processed Sunday through Thursday, excluding public holidays.

Orders placed on weekends or public holidays will be processed on the next business day.

• Estimated delivery: 5-7 business days
• Delivery timelines may vary based on location and external factors

Please contact info@theash.world

Shipping fees are calculated at checkout based on destination and order details.

Delivery timelines are estimates and may be affected by external factors beyond our control.

Ash is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Ash is not responsible for orders shipped to incorrectly provided addresses.

Please ensure all shipping details are accurate at the time of checkout.

For any questions regarding shipping, contact:
customerservice@theash.world

If your purchase does not meet your expectations, you may return it within 30 days of delivery.

To be eligible for a return:
• Items must be unused and in original condition
• Original packaging must be intact

Returns that do not meet these conditions will not be accepted.

Once approved, refunds are processed within 5–10 business days. Additional processing time may be required by your bank or payment provider.

Refunds will be issued to the original payment method.

Shipping fees are non-refundable unless the item received is incorrect or defective.

Exchanges are subject to product availability.

If the requested item is unavailable, a refund will be issued in accordance with this policy.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

To initiate a return or exchange, contact:
customerservice@theash.world

Return instructions will be shared once your request is approved.

Please include:
• Your order number
• The item(s) you wish to return or exchange
• The reason for your request

Once your request is reviewed, our team will provide the next steps.

• Returns must be requested within the stated return window
• Items showing signs of wear or use will not be accepted
• Refunds are processed securely through the original payment method

Ash covers the cost of return shipping for eligible returns that meet the conditions outlined in this policy.

For any questions regarding returns or exchanges, contact:
customerservice@theash.world